Feeds:
Posts
Comments

Archive for December, 2009

As wedding vendors, we all deal with demanding clients at times – but when you throw in a completely unrealistic budget, mixed with a princess attitude, things can spiral downward fast.

Business isn’t something you want to turn away, but you also don’t want the ugly cry to rear its head while working the event.

So….. how do you filter out the clients that will drain you of all compassion?

Develop your Resentment Number.

This is the bare bones minimum $ amount that you’ll accept, and that will allow you to smile {cautiously}, and sleep at night. It could be based on a maximum or minimum number of hours you know it will take to plan, create or design for a specific type of event, or a flat rate.

If working with this type of client makes you want to ramp up your therapy sessions, change your phone number, or the real indicator, raise your prices……..you need to stick to your guns.

You don’t want to create a situation where you’re always in a foul mood, and your internal mind chatter is continually uttering, ‘Why did I accept this client? How much time, energy, anxiety and money am I losing working on this event?’

Don’t put yourself in any more situations where all you want to do is bang your head against the wall – repeatedly.

Trust your gut. But always have that Resentment Number in mind.

Best Advice?

  • Be confident and accountable to yourself.
  • Learn to read a situation for what it is.
  • Walk away if you feel your integrity or expertise is being challenged, and close the door on those not willing to at least meet your resentment number.

There really are plenty of fish {clients} in the sea {city}.

Advertisements

Read Full Post »

Do you often daydream about having an Open Letter to the Bride posted in your storefront window?

A form letter of sorts, to share expectations, protocol, tips and advice.

Here’s one such letter, written for Bridal Salon Owners everywhere.

Dear Bride to Be, 

We’re so excited to meet you!

This is such an amazing time in your life, and we understand all the worries, concerns, and insecurities that come with shopping for the dress.

Be ready to gush, cry, oooh and aaah over all the fabric choices, veils + accessories.

We do have one initial request of you + your bridal party.

Ditch the bad attitudes at the door.

Come with a smile on your face.

OK, two initial requests really.

This is not a Cinderella and Stepsister scenario. We’re not your maid, or cocktail waitress.

This is our livelihood, so please respect our staff, and the array of dresses to choose from.

We realize that you’re stressed, under the gun time-wise, may have some pressure in terms of price, and have other things to get ready for your big day.

Remember too, not every bride finds ‘ THE DRESS ’ on their first day of shopping.

So relax, enjoy the choices, and above all….. be kind.

Feel free to bring your closest friends, mom + confidantes.

But be advised, friends that will say YES to all of your whims, or those that are hypercritical, are not a wise choice. You need support, gently mixed with a shot of reality.

We have many other clients that will visit our bridal shop this season, and we treat each and every guest with the same level of respect, attention to detail and compassion.

We can only control our own attitudes, our inventory, and our staff.

Here’s a short list of items that we can’t control:

  • Your weight. We understand that you want to look perfect on your day, but we can’t get a size 20 into a sample dress. It’s just not going to happen.
  • Your appearance.  Want to have fun, and feel pretty?  Then put your best foot forward. Dress up, do your hair + make-up. Bring shoes if you have them, or something with a similar heel height.
  • Bad undies. Wear some great fitting undergarments. The closer you can get to the real fit, the happier and more confident you’ll feel.
  • Dress type fixation. Try not to dwell on a specific dress or designer before you start trying any on. You’ll be amazed, and extremely surprised to see what actually looks good on your body type.
  • Friends with ulterior motives. Bring those that are TRULY excited, and want the appointment to be all about you. Not someone who’s searching for their own dress, for the ‘ What If ’ wedding.

 

Above all, don’t forget your manners and self-respect on the day of the appointment.

We look forward to helping you find the dress of your dreams.

Read Full Post »